Concepedia
SSRN Electronic Journal · 2019 · 26 citations · 45 references
Open access
45
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree et al. · Journal of Marketing · 2000 · 2.9K citations
Customer Satisfaction, Self-service Technologies, Consumer Research +17
Outsourcing at Will: The Contribution of Unjust Dismissal Doctrine to the Growth of Employment Outsourcing
David Autor · Journal of Labor Economics · 2003 · 1.5K citations
Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases
Xueming Luo, Siliang Tong, Zheng Fang et al. · Marketing Science · 2019 · 919 citations · Full text
Artificial Intelligence, Customer Satisfaction, Chatbot +18
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Mirella Kleijnen, Ko de Ruyter, Martin Wetzels · Journal of Retailing · 2006 · 878 citations
Customer Satisfaction, Mobile Service Delivery, Mobile Commerce +14
Understanding Post-Adoption Behavior in the Context of Online Services
Madhavan Parthasarathy, Anol Bhattacherjee · Information Systems Research · 1998 · 564 citations
Customer Satisfaction, Online Customer Behavior, Technology Diffusion +13