Relational Benefits in Services Industries: The Customer's Perspective - Concepedia

Concepedia

Publication | Closed Access

Relational Benefits in Services Industries: The Customer's Perspective

2.3K

Citations

42

References

1998

Year

Kevin P. Gwinner, Dwayne D. Gremler, M. J. Bitner

Journal of the Academy of Marketing Science

Relational BenefitsRelationship MarketingCustomer SatisfactionService ResearchService StudyManagementBusinessMarketingCustomer Service

References

	Year	Citations

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