Dwayne D. Gremler - Concepedia

Author

Dwayne D. Gremler

Bowling Green State University ORCID

Also Known As

D. D. Gremler, Dwayne D Gremler, Dwayne D. Gremler, Dwayne D. Gremler, Dwayne Gremler, Gremler, Dwayne, Michael Brady

Publications

21.7K

Citations

H-Index

121

Concepts

All Affiliations

Bowling Green State University Kansas State University University of Idaho Arizona State University Maastricht University

About

Dwayne D. Gremler is an author at Bowling Green State University specializing in marketing, management, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	28	32	10.6K
2	Business	24	26	10.2K
3	Education	5	5	433
4	Arts	2	2	529
5	Health Sciences	1	1	14

Dwayne D. Gremler

Publications

17.6K

Citations

H-Index

Page 1

	Year	Citations
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Thorsten Hennig‐Thurau, Kevin P. Gwinner, Gianfranco Walsh, Journal of Interactive Marketing	2004	5.7K
Relational Benefits in Services Industries: The Customer's Perspective Kevin P. Gwinner, Dwayne D. Gremler, M. J. Bitner Journal of the Academy of Marketing Science Relational BenefitsRelationship MarketingCustomer SatisfactionService ResearchService Study	1998	2.3K
Understanding Relationship Marketing Outcomes Thorsten Hennig‐Thurau, Kevin P. Gwinner, Dwayne D. Gremler Journal of Service Research Relational BenefitsRelationship MarketingCustomer SatisfactionService QualityService Research	2002	2.2K
Customer-Employee Rapport in Service Relationships Dwayne D. Gremler, Kevin P. Gwinner Journal of Service Research Customer SatisfactionConsumer ResearchHuman Resource ManagementLoyalty IntentManagement	2000	1.1K
The Critical Incident Technique in Service Research Dwayne D. Gremler Journal of Service Research Critical Incident TechniqueCustomer SatisfactionIncident ManagementIncident InvestigationService Recovery	2004	1K
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Thorsten Hennig‐Thurau, Markus Groth, Michael Paul, Journal of Marketing Service ProviderCustomer SatisfactionCustomer ExperienceHow Emotional ContagionAffective Design	2006	734
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Thorsten Hennig‐Thurau, Markus Groth, Michael Paul, Journal of Marketing Service ProviderCustomer SatisfactionCustomer ExperienceHow Emotional ContagionEmpathy	2006	525
Generating positive word‐of‐mouth communication through customer‐employee relationships Dwayne D. Gremler, Kevin P. Gwinner, Stephen Brown International Journal of Service Industry Management Customer ExperienceCustomer SatisfactionConsumer ResearchCustomer Wom BehaviorSocial Influence	2001	500
Rapport-Building Behaviors Used by Retail Employees Dwayne D. Gremler, Kevin P. Gwinner Journal of Retailing Employee InvolvementOrganizational CommunicationManagementBusinessRapport-building Behaviors	2008	391
Service value revisited: Specifying a higher-order, formative measure David Martín, Dwayne D. Gremler, Judith H. Washburn, Journal of Business Research Customer SatisfactionService StudyValue TheoryBusinessService Science	2008	352

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