Thorsten Hennig‐Thurau

Author

University of Münster ORCID

Also Known As

Hansen, Ursula, T. Hennig-Thurau, THORSTEN HENNIG‐THURAU, Thorsten Hennig-Thurau, Thorsten Hennig‐Thurau

212

Publications

22.4K

Citations

H-Index

159

Concepts

All Affiliations

University of Münster Bauhaus-Universität Weimar City, University of London Universität Hamburg UNSW Sydney

About

Thorsten Hennig‐Thurau is an author at University of Münster specializing in management, marketing, and consumer research.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	33	43	10K
2	Arts	14	14	3.5K
3	Education	3	3	630
4	Engineering	2	2	95
5	Health Sciences	1	1	29

Thorsten Hennig‐Thurau

Publications

21.3K

Citations

H-Index

Page 1

	Year	Citations
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Thorsten Hennig‐Thurau, Kevin P. Gwinner, Gianfranco Walsh, Journal of Interactive Marketing	2004	5.7K
Understanding Relationship Marketing Outcomes Thorsten Hennig‐Thurau, Kevin P. Gwinner, Dwayne D. Gremler Journal of Service Research Relational BenefitsRelationship MarketingCustomer SatisfactionService QualityService Research	2002	2.2K
The Impact of New Media on Customer Relationships Thorsten Hennig‐Thurau, Edward C. Malthouse, Christian Friege, Journal of Service Research Customer SatisfactionEntertainment MarketingEmerging MediaDigital MarketingMedia Innovation	2010	1.4K
The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development Thorsten Hennig‐Thurau, Alexander Klee Psychology and Marketing Total Quality ManagementCustomer SatisfactionCustomer ExperienceConsumer ResearchService Quality	1997	1.3K
Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet Thorsten Hennig‐Thurau, Gianfranco Walsh, Gianfranco Walsh International Journal of Electronic Commerce Customer SatisfactionConsumer ResearchConsumer AttitudeCommunicationOnline Customer Behavior	2003	932
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Thorsten Hennig‐Thurau, Markus Groth, Michael Paul, Journal of Marketing Service ProviderCustomer SatisfactionCustomer ExperienceHow Emotional ContagionAffective Design	2006	734
Customer orientation of service employees Thorsten Hennig‐Thurau International Journal of Service Industry Management Customer ExperienceCustomer SatisfactionConsumer ResearchFour‐dimensional ConceptualizationService Personnel	2004	618
Modeling and Managing Student Loyalty Thorsten Hennig‐Thurau, Markus F. Langer, Ursula Hansen Journal of Service Research Relationship MarketingCustomer SatisfactionStudent RetentionService QualityService Research	2001	584
Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy Markus Groth, Thorsten Hennig‐Thurau, Gianfranco Walsh Academy of Management Journal Customer SatisfactionCustomer ReactionsAffective DesignConsumer ResearchHuman Resource Management	2009	554
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Thorsten Hennig‐Thurau, Markus Groth, Michael Paul, Journal of Marketing Service ProviderCustomer SatisfactionCustomer ExperienceHow Emotional ContagionEmpathy	2006	525

Page 1