Concepedia
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Publications
2
Citations
1.4K
H-Index
Active since
1997
Alexander Klee is an author specializing in services marketing, marketing management, and relationship quality.
Publications per year
1997–1997
The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development
Thorsten Hennig‐Thurau, Alexander Klee · Psychology and Marketing · 1997 · 1.3K citations
Business, Marketing, Marketing Management +9
Thorsten Hennig‐Thurau, Alexander Klee · Psychology and Marketing · 1997 · 143 citations · Full text
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