Scientific method and retailing research: A retrospective

Customer loyalty in e-commerce: an exploration of its antecedents and consequences

Srini S. Srinivasan, Rolph E. Anderson, Kishore Ponnavolu · Journal of Retailing · 2002 · 2.3K citations

Business, Marketing, Marketing Management +12

eTailQ: dimensionalizing, measuring and predicting etail quality

Mary Wolfinbarger, Mary C. Gilly · Journal of Retailing · 2003 · 2.3K citations

Management, Quality Management, Quality Assurance +10

Hedonic shopping motivations

Mark J. Arnold, Kristy E. Reynolds · Journal of Retailing · 2003 · 2.2K citations

Competing through service: Insights from service-dominant logic

Robert F. Lusch, Stephen L. Vargo, Matthew O’Brien · Journal of Retailing · 2006 · 1.7K citations

Business, Marketing, Strategic Management +7

The influence of online product recommendations on consumers’ online choices

Sylvain Sénécal, Jacques Nantel · Journal of Retailing · 2004 · 1.6K citations

Computing, Marketing, Marketing Management +14