Concepedia
Journal of Targeting Measurement and Analysis for Marketing · 2001 · 31 citations · 12 references
Fan SatisfactionFan LoyaltyPerformance StudiesFan EngagementSocial BehaviorManagementCase StudySocial InfluenceSport BusinessSport EconomicsCommunicationArts
12
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 9.8K citations
Total Quality Management, Customer Satisfaction, Service Quality +14
Multivariate Data Analysis with Readings.
G. S. W. Rutherford, Joseph F. Hair, Ronald C. Anderson et al. · Journal of the Royal Statistical Society Series D (The Statistician) · 1988 · 5.9K citations
Univariate Analysis, Multivariate Data Analysis, Business +3
Free Competition and the Optimal Amount of Fraud
Michael R. Darby, Edi Karni · The Journal of Law and Economics · 1973 · 3.8K citations
Fraud Detection, Economics, Competition Policy +2
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 2.2K citations
Customer Profitability, Customer Satisfaction, Economic Returns +9
Customer satisfaction, customer retention, and market share
Roland T. Rust, Anthony J. Zahorik · Journal of Retailing · 1993 · 2.1K citations
Customer Profitability, Customer Satisfaction, Service Quality +6