Telecommunications Policy · 2004 · 970 citations · 15 references
BusinessMarketingMarketing ManagementConsumer BehaviorCustomer Relationship ManagementRelationship MarketingConsumer LoyaltyCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionCustomer Satisfaction ManagementCustomer Satisfaction ImpactsCustomer Satisfaction VariablesLoyalty DriversLoyalty SwitchingSwitching Barriers
15
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Choice Reviews Online · 2010 · 6.1K citations
Business, Marketing, Psychology +17