Concepedia

Transaction-specific Satisfaction

Transaction-Specific Satisfaction is a type of customer satisfaction that evaluates a consumer’s evaluation of a single, discrete service or purchase interaction, distinguished from broader overall satisfaction by its focus on the immediacy, context, and performance of a particular transaction.

27

Publications

5.3K

Citations

69

Authors

47

Institutions

Publications per year

2017–2026

6

Parents

Publications

27

Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay

Christian Homburg, Nicole Koschate, Wayne D. Hoyer · Journal of Marketing · 2005 · 1.2K citations

, , +16

Transaction‐specific satisfaction and overall satisfaction: an empirical analysis

Michael A. Jones, Jaebeom Suh · Journal of Services Marketing · 2000 · 621 citations

, , +12

The role of employee effort in satisfaction with service transactions

Lois A. Mohr, Mary Jo Bitner · Journal of Business Research · 1995 · 608 citations

, , +12

Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

Line Lervik Olsen, Michael D. Johnson · Journal of Service Research · 2003 · 475 citations

, , +16

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Katja Gelbrich, Holger Roschk · Journal of Service Research · 2010 · 450 citations · Full text

, , +17

1–5 of 27

Authors

69

  1. BL
    Bart Larivière

    Ghent University, Belgium

    2 publications · 285 citations

    2

    h-index

  2. CB
    Christo Boshoff

    Stellenbosch University, South Africa

    2 publications · 550 citations

    2

    h-index

  3. IK
    Ivan Ka Wai Lai

    City University of Macau, Macao SAR China

    1 publications · 83 citations

    1

    h-index

  4. MD
    Michael D. Johnson

    University of Michigan, United States

    1 publications · 475 citations

    1

    h-index

  5. AP
    A. P. Ecolani

    1 publications · 35 citations

    1

    h-index

1–5 of 69

Institutions

47

  1. Ghent University

    Ghent, Belgium

    3 h-index

    6 publications

    849 citations

  2. Port Elizabeth Provincial Hospital

    Port Elizabeth, South Africa

    2 h-index

    3 publications

    889 citations

  3. Georgia State University

    Atlanta, United States

    1 h-index

    1 publications

    608 citations

  4. Universiti Sains Malaysia

    George Town, Malaysia

    1 h-index

    1 publications

    68 citations

  5. The University of Texas at Austin

    Austin, United States

    1 h-index

    1 publications

    1.2K citations

  6. Griffith University

    Brisbane, Australia

    1 h-index

    1 publications

    60 citations

  7. University of Michigan

    Ann Arbor, United States

    1 h-index

    1 publications

    475 citations

  8. Ipsos (United Kingdom)

    London, United Kingdom

    1 h-index

    2 publications

    60 citations

1–8 of 47

Venues

  1. Journal of Service Research

    JSR · 4 publications · 1.4K citations

    4

    h-index

  2. Journal of Hospitality and Tourism Technology

    JHTT · 2 publications · 81 citations

    2

    h-index

  3. Journal Of Vacation Marketing

    JVM · 1 publications · 303 citations

    1

    h-index

  4. IRIS Research product catalog (Sapienza University of Rome)

    Repository · 1 publications · 35 citations

    1

    h-index

  5. International Journal of Mobile Communications

    IJMC · 1 publications · 43 citations

    1

    h-index

1–5