Concepedia

Christo Boshoff

CB

Statistics

Publications

86

Citations

5.8K

H-Index

38

Active since

1992

Affiliations

Stellenbosch University(Current)

Port Elizabeth Provincial Hospital

Nelson Mandela University

University of the Free State

University of Otago

Christo Boshoff is an author at Stellenbosch University specializing in business, management, and marketing.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionConsumer ResearchConsumer BehaviorOrganizational BehaviorService QualityMarketing StrategyStrategic Management

Publications per year

1992–2022

86

Publications

86

The influence of selected antecedents on frontline staff’s perceptions of service recovery performance

Christo Boshoff, Janine Allen · International Journal of Service Industry Management · 2000 · 550 citations

Job Satisfaction, Customer Satisfaction, Employee Attitude +13

An experimental study of service recovery options

Christo Boshoff · International Journal of Service Industry Management · 1997 · 450 citations

Customer Satisfaction, High Availability Software, Service Quality +14

Developing a better measure of market orientation

Brendan Gray, Sheelagh Matear, Christo Boshoff et al. · European Journal of Marketing · 1998 · 401 citations

Customer Satisfaction, Market Orientation, Brand Strategy +20

The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry

Christo Boshoff, Beverley Gray · South African Journal of Business Management · 2004 · 338 citations · Full text

Nursing, Customer Satisfaction, Service Quality +13

The Influence of Successor-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses

Elmarie Venter, Christo Boshoff, Gideon Maas · Family Business Review · 2005 · 328 citations

Customer Satisfaction, Successor-related Factors, Organizational Characteristic +17

1–5 of 86