Concepedia

Christo Boshoff

CB

Statistics

Publications

85

Citations

5.6K

H-Index

38

Active since

1992

Affiliations

Stellenbosch University(Current)

Port Elizabeth Provincial Hospital

Nelson Mandela University

University of the Free State

University of Otago

Christo Boshoff is an author at Stellenbosch University specializing in business, marketing, and consumer behavior.

Publications per year

1992–2022

85

Publications

85

The influence of selected antecedents on frontline staff’s perceptions of service recovery performance

Christo Boshoff, Janine Allen · International Journal of Service Industry Management · 2000 · 554 citations

Management, Human Resource Management, Organizational Behavior +15

An experimental study of service recovery options

Christo Boshoff · International Journal of Service Industry Management · 1997 · 450 citations

Business, Marketing, Marketing Management +16

Developing a better measure of market orientation

Brendan Gray, Sheelagh Matear, Christo Boshoff et al. · European Journal of Marketing · 1998 · 403 citations

Business, Marketing, Marketing Management +5

The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry

Christo Boshoff, Beverley Gray · South African Journal of Business Management · 2004 · 339 citations · Full text

Management, Health Care Management, Health Services Administration +17

The Influence of Successor-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses

Elmarie Venter, Christo Boshoff, Gideon Maas · Family Business Review · 2005 · 335 citations

Business, Business Administration, Organizational Behavior +11

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