Concepedia

Line Lervik Olsen

LL

Statistics

Publications

4

Citations

600

H-Index

4

Active since

2003

Affiliations

BI Norwegian Business School(Current)

Line Lervik Olsen is an author at BI Norwegian Business School specializing in customer satisfaction, business, and marketing.

Publications per year

2003–2014

4

Publications

4

Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

Line Lervik Olsen, Michael D. Johnson · Journal of Service Research · 2003 · 475 citations

Business, Marketing, Marketing Management +16

Turning customer satisfaction measurements into action

Line Lervik Olsen, Lars Witell, Anders Gustafsson · Journal of service management · 2014 · 52 citations · Full text

Business, Marketing, Strategy +15

The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness

Tor W. Andreassen, Line Lervik Olsen · Managing Service Quality · 2008 · 40 citations · Full text

Business, Marketing, Marketing Management +17

Joy and disappointment in the hotel experience: managing relationship segments

Michael D. Johnson, Line Lervik Olsen, Tor W. Andreassen · Managing Service Quality · 2009 · 33 citations

Business, Hospitality Management, Marketing +17

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