Concepedia

Holger Roschk

HR

16

Publications

1.6K

Citations

14

H-Index

2010

Active since

Affiliations

Catholic University of Eichstätt-Ingolstadt(Current)

University of Klagenfurt

Iscte – Instituto Universitário de Lisboa

Aalborg University

University of Glasgow

Holger Roschk is an author at Catholic University of Eichstätt-Ingolstadt specializing in consumer research, marketing, and management.

Top concepts

Consumer ResearchMarketingManagementCustomer SatisfactionBehavioral Decision MakingBusinessPsychologySocial SciencesConsumer BehaviorBehavioral Science

Publications per year

2010–2023

16

Publications

16

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Katja Gelbrich, Holger Roschk · Journal of Service Research · 2010 · 441 citations

Customer Satisfaction, Organizational Communication, Service Quality +15

Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color

Holger Roschk, Sandra María Correia Loureiro, Jan Breitsohl · Journal of Retailing · 2016 · 245 citations · Full text

Music, Customer Satisfaction, Auditory Imagery +26

The nature of an apology: An experimental study on how to apologize after a service failure

Holger Roschk, Susanne Kaiser · Marketing Letters · 2012 · 190 citations

Service Failure, Interpersonal Communication, Service Recovery +7

Identifying Appropriate Compensation Types for Service Failures

Holger Roschk, Katja Gelbrich · Journal of Service Research · 2013 · 164 citations

Customer Satisfaction, Engineering, Behavioral Decision Making +20

Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment

Sandra María Correia Loureiro, Holger Roschk · Journal of Retailing and Consumer Services · 2013 · 144 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +18

Rows per page

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