Concepedia

Service Value Management

Service Value Management is a governance framework that systematically aligns IT services with organizational objectives by optimizing value co-creation through structured processes, stakeholder engagement, and performance measurement.

151

Publications

13.3K

Citations

379

Authors

225

Institutions

Publications per year

2017–2026

51

Parents

Publications

151

Critical service logic: making sense of value creation and co-creation

Christian Grönroos, Päivi Voima · Journal of the Academy of Marketing Science · 2012 · 2.5K citations

, , +13

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value

Work Study · 1999 · 1.2K citations

, , +17

Service, value networks and learning

Robert F. Lusch, Stephen L. Vargo, Mohan Tanniru · Journal of the Academy of Marketing Science · 2009 · 981 citations

, , +12

A customer‐dominant logic of service

Kristina Heinonen, Tore Strandvik, Jacob Mickelsson et al. · Journal of service management · 2010 · 777 citations

, , +13

Exploring value propositions and service innovation: a service-dominant logic study

Per Skålén, Johanna Gummerus, Catharina von Koskull et al. · Journal of the Academy of Marketing Science · 2014 · 474 citations · Full text

, , +12

1–5 of 151

Authors

379

  1. SL
    Stephen L. Vargo

    University of Hawaiʻi at Mānoa, United States

    3 publications · 1.1K citations

    3

    h-index

  2. LN
    Le Nguyen Hau

    Ho Chi Minh City University of Technology, Vietnam

    3 publications · 116 citations

    3

    h-index

  3. KH
    Kristina Heinonen

    Hanken School of Economics, Finland

    3 publications · 1.2K citations

    3

    h-index

  4. JJ
    J. Joseph Cronin

    Florida State University, United States

    3 publications · 724 citations

    3

    h-index

  5. SK
    Simon K. Milton

    The University of Melbourne, Australia

    2 publications · 32 citations

    2

    h-index

1–5 of 379

Institutions

225

  1. Hanken School of Economics

    Helsinki, Finland

    8 h-index

    13 publications

    9.5K citations

  2. Karlstad University

    Karlstad, Sweden

    4 h-index

    8 publications

    3K citations

  3. The University of Melbourne

    Melbourne, Australia

    4 h-index

    6 publications

    149 citations

  4. Florida State University

    Tallahassee, United States

    3 h-index

    7 publications

    2.6K citations

  5. University of Hawaii System

    Honolulu, United States

    3 h-index

    4 publications

    1.1K citations

  6. University of Birmingham

    Birmingham, United Kingdom

    3 h-index

    6 publications

    565 citations

  7. University of Warwick

    Coventry, United Kingdom

    3 h-index

    4 publications

    131 citations

  8. Ho Chi Minh City University of Technology

    Ho Chi Minh City, Vietnam

    3 h-index

    8 publications

    286 citations

1–8 of 225

Venues

  1. Industrial Marketing Management

    6 publications · 545 citations

    6

    h-index

  2. Journal of Services Marketing

    4 publications · 873 citations

    4

    h-index

  3. Public Management Review

    4 publications · 302 citations

    4

    h-index

  4. Service Science

    3 publications · 58 citations

    3

    h-index

  5. Journal of the Association for Information Systems

    JAIS · 3 publications · 39 citations

    3

    h-index

1–5