Concepedia

Service Quality Indicators

Service Quality Indicators is a performance measurement construct that operationalizes the assessment of service delivery effectiveness and user satisfaction within service-centric systems by quantifying adherence to predefined quality standards, responsiveness, reliability, and user-perceived value.

700

Publications

40.9K

Citations

1.9K

Authors

869

Institutions

Publications per year

2017–2026

251

Parents

Publications

700

A measure of service quality for retail stores: Scale development and validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz · Journal of the Academy of Marketing Science · 1996 · 1.9K citations

, , +16

Global epidemiology of haemoglobin disorders and derived service indicators

Bernadette Modell · Bulletin of the World Health Organization · 2008 · 1.9K citations · Full text

, , +14

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe · Journal of Retailing · 2000 · 1.4K citations

, , +16

Measuring Service Quality in E-Retailing

Joel E. Collier, Carol C. Bienstock · Journal of Service Research · 2006 · 1K citations

, , +17

Performance-only measurement of service quality: a replication and extension

Michael K. Brady, J. Joseph Cronin, Richard R. Brand · Journal of Business Research · 2002 · 932 citations

, , +14

1–5 of 700

Authors

1.9K

  1. LE
    Laura Eboli

    University of Calabria, Italy

    6 publications · 632 citations

    6

    h-index

  2. GM
    Gabriella Mazzulla

    University of Calabria, Italy

    6 publications · 632 citations

    6

    h-index

  3. CC
    Carol C. Bienstock

    Radford University, United States

    5 publications · 1.8K citations

    5

    h-index

  4. DA
    David A. Hensher

    The University of Sydney, Australia

    4 publications · 636 citations

    4

    h-index

  5. ET
    Evangelos Tsoukatos

    Hellenic Mediterranean University, Greece

    3 publications · 103 citations

    3

    h-index

1–5 of 1.9K

Institutions

869

  1. Northern University of Malaysia

    Jitra, Malaysia

    6 h-index

    12 publications

    515 citations

  2. University of Tennessee at Knoxville

    Knoxville, United States

    6 h-index

    11 publications

    10.5K citations

  3. University of South Australia

    Adelaide, Australia

    5 h-index

    11 publications

    224 citations

  4. National University of Malaysia

    Bangi, Malaysia

    5 h-index

    10 publications

    248 citations

  5. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    5 h-index

    8 publications

    413 citations

  6. University of Calabria

    Rende, Italy

    5 h-index

    10 publications

    929 citations

  7. Queensland University of Technology

    Brisbane, Australia

    5 h-index

    9 publications

    324 citations

  8. Aristotle University of Thessaloniki

    Thessaloniki, Greece

    4 h-index

    4 publications

    210 citations

1–8 of 869

Venues

  1. Total Quality Management & Business Excellence

    14 publications · 599 citations

    14

    h-index

  2. Sustainability

    12 publications · 770 citations

    12

    h-index

  3. Managing Service Quality

    MSQ · 12 publications · 1K citations

    12

    h-index

  4. 9

    h-index

  5. Procedia - Social and Behavioral Sciences

    8 publications · 355 citations

    8

    h-index

1–5