Concepedia

Gabriella Mazzulla

GM

68

Publications

5.7K

Citations

38

H-Index

2001

Active since

Affiliations

University of Calabria(Current)

Universidad de Granada

University of Calabar

Universidad de Costa Rica

Gabriella Mazzulla is an author at University of Calabria specializing in business, transportation engineering, and customer satisfaction.

Top concepts

Transportation EngineeringBusinessEngineeringCustomer SatisfactionMarketingService QualityManagementLogisticsSafety ScienceStatistics

Publications per year

2001–2023

68

Publications

68

Service Quality Attributes Affecting Customer Satisfaction for Bus Transit

Laura Eboli, Gabriella Mazzulla · Journal of Public Transportation · 2007 · 569 citations · Full text

Total Quality Management, Customer Satisfaction, Bus Transit +12

Perceived service quality in bus transit service: A structural equation approach

Juan de Oña, Rocío de Oña, Laura Eboli et al. · Transport Policy · 2013 · 458 citations · Full text

A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

Laura Eboli, Gabriella Mazzulla · Transport Policy · 2010 · 418 citations

Public Transport, Customer Satisfaction, Engineering +12

A Stated Preference Experiment for Measuring Service Quality in Public Transport

Laura Eboli, Gabriella Mazzulla · Transportation Planning and Technology · 2008 · 260 citations · Full text

Customer Satisfaction, Global Customer Satisfaction, Measuring Service Quality +16

A New Customer Satisfaction Index for Evaluating Transit Service Quality

Laura Eboli, Gabriella Mazzulla · Journal of Public Transportation · 2009 · 260 citations · Full text

Total Quality Management, Customer Satisfaction, Public Transport +8

Rows per page

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