Concepedia

Gabriella Mazzulla

GM

Statistics

Publications

69

Citations

5.9K

H-Index

39

Active since

2001

Affiliations

University of Calabria(Current)

Universidad de Granada

University of Calabar

Universidad de Costa Rica

Gabriella Mazzulla is an author at University of Calabria specializing in transport, transportation, and service quality.

Publications per year

2001–2023

69

Publications

69

Service Quality Attributes Affecting Customer Satisfaction for Bus Transit

Laura Eboli, Gabriella Mazzulla · Journal of Public Transportation · 2007 · 584 citations · Full text

Management, Transportation Planning, Public Service Delivery +16

Perceived service quality in bus transit service: A structural equation approach

Juan de Oña, Rocío de Oña, Laura Eboli et al. · Transport Policy · 2013 · 470 citations · Full text

Business, Marketing, Public Service Delivery +15

A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

Laura Eboli, Gabriella Mazzulla · Transport Policy · 2010 · 426 citations

Management, Transportation Planning, Transport +15

A Stated Preference Experiment for Measuring Service Quality in Public Transport

Laura Eboli, Gabriella Mazzulla · Transportation Planning and Technology · 2008 · 268 citations · Full text

Business, Business Economics, Decision Sciences +17

A New Customer Satisfaction Index for Evaluating Transit Service Quality

Laura Eboli, Gabriella Mazzulla · Journal of Public Transportation · 2009 · 267 citations · Full text

Management, Marketing, Quality Management +17

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