Rocío de Oña

Perceived service quality in bus transit service: A structural equation approach

Juan de Oña, Rocío de Oña, Laura Eboli et al. · Transport Policy · 2013 · 458 citations · Full text

A classification tree approach to identify key factors of transit service quality

Juan de Oña, Rocío de Oña, Francisco Calvo · Expert Systems with Applications · 2012 · 188 citations · Full text

Public Transport, Customer Satisfaction, Transport Network Analysis +12

Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction

Juan de Oña, Rocío de Oña, Laura Eboli et al. · Transportmetrica A Transport Science · 2016 · 185 citations · Full text

Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

Juan de Oña, Rocío de Oña, Griselda López · Transportation · 2015 · 137 citations · Full text

Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

Juan de Oña, Rocío de Oña, Laura Eboli et al. · International Journal of Sustainable Transportation · 2014 · 131 citations · Full text

Total Quality Management, Customer Satisfaction, Quality Of Life +16