Rocío de Oña - Concepedia

Author

Rocío de Oña

Universidad de Granada ORCID

Also Known As

De Oña, Rocio, R. de Oña, Rocio De Oña, Rocio de Oña, Rocìo de Oña, Rocío De Oña, Rocío de Oña, Rocío de Oña Lopez

Publications

3.1K

Citations

H-Index

Concepts

All Affiliations

Universidad de Granada University of Calabria

About

Rocío de Oña is an author at Universidad de Granada specializing in business, customer satisfaction, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	11	11	745
2	Engineering	8	8	480
3	Management	8	8	574
4	Social Sciences	2	2	94
5	Behavioral Sciences	2	2	75

Rocío de Oña

Publications

2.6K

Citations

H-Index

Page 1

	Year	Citations
Perceived service quality in bus transit service: A structural equation approach Juan de Oña, Rocío de Oña, Laura Eboli, Transport Policy	2013	458
A classification tree approach to identify key factors of transit service quality Juan de Oña, Rocío de Oña, Francisco Calvo Expert Systems with Applications Public TransportCustomer SatisfactionTransport Network AnalysisEngineeringData Science	2012	188
Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction Juan de Oña, Rocío de Oña, Laura Eboli, Transportmetrica A Transport Science	2016	185
Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation Juan de Oña, Rocío de Oña, Griselda López Transportation	2015	137
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers Juan de Oña, Rocío de Oña, Laura Eboli, International Journal of Sustainable Transportation Total Quality ManagementCustomer SatisfactionQuality Of LifeRailway TrafficCommunication	2014	131
Urban transport interchanges: A methodology for evaluating perceived quality Sara Hernández, Andrés Monzón de Cáceres, Rocío de Oña Transportation Research Part A Policy and Practice Public TransportManagementUrban Transport InterchangesUrban PlanningTransportation Engineering	2015	110
Neural networks for analyzing service quality in public transportation Concepción Domínguez Garrido, Rocío de Oña, Juan de Oña Expert Systems with Applications	2014	108
KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH Rocío de Oña, Laura Eboli, Gabriella Mazzulla Transport Railway TrafficCustomer SatisfactionOperations ResearchDecision Tree ApproachRail Transport	2014	106
Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions Rocío de Oña, José Luis Machado-León, Juan de Oña Transportation Research Record Journal of the Transportation Research Board Customer SatisfactionLrt ServiceService QualityService ResearchManagement	2015	99
Socio-economic and driving experience factors affecting drivers’ perceptions of traffic crash risk José Luis Machado-León, Juan de Oña, Rocío de Oña, Transportation Research Part F Traffic Psychology and Behaviour	2016	97

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