Concepedia

Joseph O. Rentz

JO

21

Publications

3.6K

Citations

17

H-Index

1981

Active since

Affiliations

University of Tennessee at Knoxville(Current)

University of Georgia

Tennessee Department of Transportation

Kennesaw State University

Joseph O. Rentz is an author at University of Tennessee at Knoxville specializing in business, management, and marketing.

Top concepts

ManagementMarketingConsumer ResearchBusinessCustomer SatisfactionConsumer BehaviorStatisticsOrganizational BehaviorEconomicsEconometrics

Publications per year

1981–2005

21

Publications

21

A measure of service quality for retail stores: Scale development and validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz · Journal of the Academy of Marketing Science · 1996 · 1.9K citations

Customer Satisfaction, Service Quality, Service Research +10

A Measure of Service Quality for Retail Stores: Scale Development and Validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz · Journal of the Academy of Marketing Science · 1995 · 288 citations

Customer Satisfaction, Service Quality, Service Research +10

Survivor reactions to organizational downsizing: Does time ease the pain?

Tammy D. Allen, Deena M. Freeman, Joyce E. A. Russell et al. · Journal of Occupational and Organizational Psychology · 2001 · 234 citations

Human Resource Management, Organizational Behavior, Psychology +18

A Measure of Selling Skill: Scale Development and Validation

Joseph O. Rentz, C. David Shepherd, Armen Tashchian et al. · Journal of Personal Selling and Sales Management · 2002 · 208 citations · Full text

Customer Satisfaction, Relationship Marketing, Sales Closing +15

A Refinement and Validation of the MARKOR Scale

Kenichi MATSUNO, John T. Mentzer, Joseph O. Rentz · Journal of the Academy of Marketing Science · 2000 · 193 citations

Markor Scale, Hidden Markov Model, Imprecise Probability +3

Rows per page

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