Pratibha A. Dabholkar

Author

Also Known As

Dabholkar, Pratibha A., P. A. Dabholkar, P.A. Dabholkar, Pratibha A Dabholkar, Pratibha A. Dabholkar, Pratibha Dabholkar

Publications

11.7K

Citations

H-Index

106

Concepts

All Affiliations

University of Tennessee at Knoxville Maastricht University Knoxville College Kennesaw State University University of Michigan

About

Pratibha A. Dabholkar is an author at University of Tennessee at Knoxville specializing in marketing, management, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	25	28	10.8K
2	Business	21	22	10K
3	Arts	5	5	474
4	Education	2	2	127
5	Engineering	2	2	389

Pratibha A. Dabholkar

Publications

11.1K

Citations

H-Index

Page 1

	Year	Citations
A measure of service quality for retail stores: Scale development and validation Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz Journal of the Academy of Marketing Science Customer SatisfactionService QualityService ResearchManagementBusiness	1996	1.9K
An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors Pratibha A. Dabholkar, Richard P. Bagozzi Journal of the Academy of Marketing Science Customer SatisfactionSelf-service TechnologySelf-managementManagementConsumer Research	2002	1.8K
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality Pratibha A. Dabholkar International Journal of Research in Marketing Customer SatisfactionSelf-service TechnologyService QualityDigital MarketingAlternative Models	1996	1.6K
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe Journal of Retailing Total Quality ManagementCustomer SatisfactionService QualityService ResearchService Study	2000	1.4K
Incorporating Choice into an Attitudinal Framework: Analyzing Models of Mental Comparison Processes Pratibha A. Dabholkar Journal of Consumer Research Customer SatisfactionBehavioral Decision MakingChoice TheoryMental Comparison ProcessesSocial Psychology	1994	444
Integrating attitudinal theories to understand and predict use of technology‐based self‐service L. Michelle Bobbitt, Pratibha A. Dabholkar International Journal of Service Industry Management Customer SatisfactionTechnology‐based Self‐serviceUnderlying Consumer AttitudesSelf-managementDigital Marketing	2001	374
Consumer recycling goals and their effect on decisions to recycle: A means‐end chain analysis Richard P. Bagozzi, Pratibha A. Dabholkar Psychology and Marketing Sustainable ConsumptionEngineeringBehavioral Decision MakingSustainable DevelopmentConsumer Research	1994	320
Understanding consumer motivation and behavior related to self‐scanning in retailing Pratibha A. Dabholkar, L. Michelle Bobbitt, Eunju Lee International Journal of Service Industry Management New TechnologyBehavioral Decision MakingDigital MarketingConsumer MotivationConsumer Reasons	2003	319
Consequences of Forcing Consumers to Use Technology-Based Self-Service Machiel J. Reinders, Pratibha A. Dabholkar, R.T. Frambach Journal of Service Research Customer SatisfactionBehavioral Decision MakingDigital MarketingConsumer ResearchSelf-service Technology	2008	313
A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz Journal of the Academy of Marketing Science Customer SatisfactionService QualityService ResearchManagementBusiness	1995	288

Page 1