Pratibha A. Dabholkar

A measure of service quality for retail stores: Scale development and validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz · Journal of the Academy of Marketing Science · 1996 · 1.9K citations

Customer Satisfaction, Service Quality, Service Research +10

An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors

Pratibha A. Dabholkar, Richard P. Bagozzi · Journal of the Academy of Marketing Science · 2002 · 1.8K citations

Customer Satisfaction, Self-service Technology, Self-management +12

Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

Pratibha A. Dabholkar · International Journal of Research in Marketing · 1996 · 1.6K citations

Customer Satisfaction, Self-service Technology, Service Quality +11

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe · Journal of Retailing · 2000 · 1.4K citations

Total Quality Management, Customer Satisfaction, Service Quality +9

Incorporating Choice into an Attitudinal Framework: Analyzing Models of Mental Comparison Processes

Pratibha A. Dabholkar · Journal of Consumer Research · 1994 · 444 citations

Customer Satisfaction, Behavioral Decision Making, Choice Theory +28