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An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors

Customer SatisfactionSelf-service TechnologySelf-managementManagementConsumer ResearchBusinessTechnology-based Self-serviceConsumer AttitudeConsumer BehaviorApplied Social PsychologyMarketingConsumer TraitsOrganizational BehaviorSelf-monitoringAttitudinal Model