Dayle I. Thorpe

A measure of service quality for retail stores: Scale development and validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz · Journal of the Academy of Marketing Science · 1996 · 1.9K citations

Customer Satisfaction, Service Quality, Service Research +10

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe · Journal of Retailing · 2000 · 1.4K citations

Total Quality Management, Customer Satisfaction, Service Quality +9

A Measure of Service Quality for Retail Stores: Scale Development and Validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz · Journal of the Academy of Marketing Science · 1995 · 288 citations

Customer Satisfaction, Service Quality, Service Research +10

A Conceptual Model of Strategic Considerations for International Retail Expansion

Eithel M. Simpson, Dayle I. Thorpe · Service Industries Journal · 1995 · 44 citations

International Marketing, Trade, Internationalization +21

A Demographic and Psychographic Assessment of a Specialty Store's Customers and Non-Customers

Dayle I. Thorpe, Carol E. Avery · Clothing and Textiles Research Journal · 1983 · 13 citations

Customer Experience, Customer Satisfaction, Customer Profiling +19