C. David Shepherd

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe · Journal of Retailing · 2000 · 1.4K citations

Management, Quality Management, Service Operations +16

From product innovation to solutions innovation: a new paradigm for competitive advantage

C. David Shepherd, Pervaiz K. Ahmed · European Journal of Innovation Management · 2000 · 236 citations

Management, Innovation Management, Strategic Management +12

A Measure of Selling Skill: Scale Development and Validation

Joseph O. Rentz, C. David Shepherd, Armen Tashchian et al. · Journal of Personal Selling and Sales Management · 2002 · 213 citations · Full text

Management, Marketing, Marketing Management +16

Salesperson Empathy and Listening: Impact on Relationship Outcomes

Praveen Aggarwal, Stephen B. Castleberry, Rick E. Ridnour et al. · The Journal of Marketing Theory and Practice · 2005 · 185 citations

Business, Marketing, Marketing Management +17

An Exploratory Study of Gender and Age Matching in the Salesperson-Prospective Customer Dyad: Testing Similarity-Performance Predictions

Sean Dwyer, Richard Orlando, C. David Shepherd · Journal of Personal Selling and Sales Management · 1998 · 124 citations · Full text

Management, Marketing, Marketing Management +17