Concepedia

Customer Responsibility

Customer Responsibility is a conceptual framework within the Shared Responsibility Model that delineates the specific obligations and security controls incumbent upon the user or client in the management, configuration, and protection of cloud-based resources and services.

11

Publications

391

Citations

23

Authors

17

Institutions

Publications per year

2017–2026

4

Parents

Publications

11

Shaping Customer Satisfaction through Self-Awareness Cues

Michel Tuan Pham, Caroline Goukens, Donald R. Lehmann et al. · Journal of Marketing Research · 2010 · 69 citations

, , +15

Unprofitable customers and their management

Michael Haenlein, Andreas Kaplan · Business Horizons · 2008 · 57 citations

, , +8

Exploring Determinants and Effects of Shared Responsibility in Service Exchanges

Jeremy J. Sierra, Robert S. Heiser, Shaun McQuitty · The Journal of Marketing Theory and Practice · 2009 · 56 citations

, , +12

The sharing of responsibility between the supplier and the consumer for harmonic voltage distortion: A case study

Sérgio Ferreira de Paula Silva, José Carlos de Oliveira · Electric Power Systems Research · 2008 · 46 citations · Full text

, , +11

Customer involvement in the selection of service specifications

John E. Swan, Michael R. Bowers, Rajan Grover · Journal of Services Marketing · 2002 · 42 citations

, , +11

1–5 of 11

Authors

23

  1. SF
    Sérgio Ferreira de Paula Silva

    Universidade Federal de Uberlândia, Brazil

    1 publications · 46 citations

    1

    h-index

  2. RS
    Robert S. Heiser

    University of Southern Maine, United States

    1 publications · 56 citations

    1

    h-index

  3. MB
    Martin Benkenstein

    University of Rostock, Germany

    1 publications · 22 citations

    1

    h-index

  4. AK
    Andreas Kaplan

    ESCP Business School, France

    1 publications · 57 citations

    1

    h-index

  5. JC
    José Carlos de Oliveira

    Universidade Federal de Uberlândia, Brazil

    1 publications · 46 citations

    1

    h-index

1–5 of 23

Institutions

17

  1. University of Alabama at Birmingham

    Birmingham, United States

    1 h-index

    3 publications

    126 citations

  2. UiT The Arctic University of Norway

    Tromsø, Norway

    1 h-index

    1 publications

    42 citations

  3. University of Johannesburg

    Johannesburg, South Africa

    1 h-index

    1 publications

    42 citations

  4. Columbia University

    New York, United States

    1 h-index

    2 publications

    138 citations

  5. Bayer (United States)

    Whippany, United States

    1 h-index

    1 publications

    69 citations

  6. Youngstown State University

    Youngstown, United States

    1 h-index

    1 publications

    13 citations

  7. Coventry University

    Coventry, United Kingdom

    1 h-index

    1 publications

    42 citations

  8. Texas State University

    San Marcos, United States

    1 h-index

    1 publications

    56 citations

1–8 of 17

Venues

  1. Sustainability

    1 publications · 42 citations

    1

    h-index

  2. IET Generation Transmission & Distribution

    1 publications · 15 citations

    1

    h-index

  3. Academy of Management Journal

    AMJ · 1 publications · 13 citations

    1

    h-index

  4. Business Horizons

    1 publications · 57 citations

    1

    h-index

  5. European Journal of Marketing

    EJM · 1 publications · 22 citations

    1

    h-index

1–5