Concepedia

Michael R. Bowers

MR

32

Publications

2.2K

Citations

20

H-Index

1983

Active since

Affiliations

Johns Hopkins University(Current)

University of Alabama at Birmingham

Rollins College

Johns Hopkins Medicine

University of Chicago

Michael R. Bowers is an author at Johns Hopkins University specializing in management, marketing, and customer satisfaction.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionMedicineConsumer ResearchPublic HealthService QualityNursingOncology

Publications per year

1983–2020

32

Publications

32

Customer Trust in the Salesperson

John E. Swan, Michael R. Bowers, Lynne D. Richardson · Journal of Business Research · 1999 · 394 citations

Customer Satisfaction, Management, Consumer Research +6

What attributes determine quality and satisfaction with health care delivery?

Michael R. Bowers, John E. Swan, W. F. Koehler · Health Care Management Review · 1994 · 364 citations

The art of service recovery: fact or fiction?

Mary Ann Hocutt, Michael R. Bowers, D. Todd Donavan · Journal of Services Marketing · 2006 · 214 citations

Customer Satisfaction, Consumer Decision Making, Service Quality +14

Trading Places: Employees as Customers, Customers asEmployees

Michael R. Bowers, Charles L. Martin, Alan Luker · Journal of Services Marketing · 1990 · 209 citations

Developing New Services: Improving the Process Makes itBetter

Michael R. Bowers · Journal of Services Marketing · 1989 · 166 citations

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