Michael R. Bowers - Concepedia

Author

Michael R. Bowers

Also Known As

Bowers, Michael, M Bowers, M R Bowers, M. Bowers, M. R. Bowers, M.R. Bowers, Michael Bowers, Michael R Bowers, Michael R. Bowers

Publications

2.3K

Citations

H-Index

120

Concepts

All Affiliations

Johns Hopkins University University of Alabama at Birmingham Rollins College Johns Hopkins Medicine University of Chicago

About

Michael R. Bowers is an author at Johns Hopkins University specializing in management, marketing, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	13	13	969
2	Business	10	10	544
3	Education	3	3	59
4	Health Sciences	3	3	69
5	Engineering	1	1	16

Michael R. Bowers

Publications

2.2K

Citations

H-Index

Page 1

	Year	Citations
Customer Trust in the Salesperson John E. Swan, Michael R. Bowers, Lynne D. Richardson Journal of Business Research Customer SatisfactionManagementConsumer ResearchTrustSale Research	1999	394
What attributes determine quality and satisfaction with health care delivery? Michael R. Bowers, John E. Swan, W. F. Koehler Health Care Management Review	1994	364
The art of service recovery: fact or fiction? Mary Ann Hocutt, Michael R. Bowers, D. Todd Donavan Journal of Services Marketing Customer SatisfactionConsumer Decision MakingService QualityPerceived FairnessService Recovery	2006	214
Trading Places: Employees as Customers, Customers asEmployees Michael R. Bowers, Charles L. Martin, Alan Luker Journal of Services Marketing	1990	209
Developing New Services: Improving the Process Makes itBetter Michael R. Bowers Journal of Services Marketing	1989	166
Trading places redux: employees as customers, customers as employees Michael R. Bowers, Charles L. Martin Journal of Services Marketing Customer ExperienceCustomer SatisfactionHuman Resource ManagementOrganizational BehaviorHospitality Marketing	2007	88
Interdisciplinary Synergy: A Partnership Between Business and Library Faculty and Its Effects on Students’ Information Literacy C. A. Bowers, Byron Chew, Michael R. Bowers, Journal of Business & Finance Librarianship	2009	62
Machine Learning Methods Uncover Radiomorphologic Dose Patterns in Salivary Glands that Predict Xerostomia in Patients with Head and Neck Cancer Wei Jiang, P. Lakshminarayanan, Xuan Hui, Advances in Radiation Oncology	2018	62
Services quality and satisfaction: John E. Swan, Michael R. Bowers Journal of Services Marketing MarketingCustomer SatisfactionServices QualityService QualityService Research	1998	53
What attributes determine quality and satisfaction with health care delivery? Michael R. Bowers, John E. Swan, W. F. Koehler Health Care Management Review Family MedicineCustomer SatisfactionQuality Of LifeQuality ConcernsPatient-based Determinants	1994	52

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