D. Todd Donavan

The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

Tom J. Brown, John C. Mowen, D. Todd Donavan et al. · Journal of Marketing Research · 2002 · 1.1K citations

Education, Marketing, Marketing Management +9

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

D. Todd Donavan, Tom J. Brown, John C. Mowen · Journal of Marketing · 2003 · 889 citations

Management, Marketing, Marketing Management +15

Efficient theory development and factor retention criteria: Abandon the ‘eigenvalue greater than one’ criterion

Vivek H. Patil, Surendra N. Singh, Sanjay Mishra et al. · Journal of Business Research · 2007 · 326 citations

Education, Educational Measurement, Item Response Theory +15

Human Brands in Sport: Athlete Brand Personality and Identification

Brad D. Carlson, D. Todd Donavan · Journal of Sport Management · 2013 · 235 citations

Business, Marketing, Marketing Management +15

The art of service recovery: fact or fiction?

Mary Ann Hocutt, Michael R. Bowers, D. Todd Donavan · Journal of Services Marketing · 2006 · 214 citations

Business, Marketing, Marketing Management +15