Concepedia

Customer Knowledge Sharing

Customer Knowledge Sharing is a collaborative process within customer participation whereby customers contribute, exchange, and disseminate task-relevant insights, experiences, or expertise to co-create value in a service or innovation context.

280

Publications

19.9K

Citations

646

Authors

349

Institutions

Publications per year

2017–2026

82

Parents

Publications

280

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Sunil Mithas, Mayuram S. Krishnan, Claes Fornell · Journal of Marketing · 2005 · 784 citations

, , +7

Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices

Nicolai J. Foss, Keld Laursen, Torben Pedersen · Organization Science · 2010 · 633 citations · Full text

, , +9

Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value

Michael Gibbert, Marius Leibold, Gilbert Probst · European Management Journal · 2002 · 626 citations

, , +16

Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance

Anna Shaojie Cui, Fang Wu · Journal of the Academy of Marketing Science · 2015 · 489 citations

, , +16

Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

Henning Gebert, Malte Geib, Lutz M. Kolbe et al. · Journal of Knowledge Management · 2003 · 488 citations

, , +10

1–5 of 280

Authors

646

  1. LM
    Lutz M. Kolbe

    University of Göttingen, Germany

    6 publications · 835 citations

    6

    h-index

  2. HS
    Hanna Salojärvi

    Lappeenranta-Lahti University of Technology, Finland

    6 publications · 210 citations

    6

    h-index

  3. SL
    Shu-Hsien Liao

    Tamkang University, Taiwan

    6 publications · 393 citations

    6

    h-index

  4. WB
    Walter Brenner

    University of St.Gallen, Switzerland

    5 publications · 711 citations

    5

    h-index

  5. SN
    Satu Nätti

    University of Oulu, Finland

    4 publications · 149 citations

    4

    h-index

1–5 of 646

Institutions

349

  1. University of St.Gallen

    Saint Gallen, Switzerland

    6 h-index

    16 publications

    3.1K citations

  2. University of Oulu

    Oulu, Finland

    6 h-index

    8 publications

    382 citations

  3. Lappeenranta-Lahti University of Technology

    Lappeenranta, Finland

    6 h-index

    13 publications

    579 citations

  4. Tamkang University

    Taipei, Taiwan

    6 h-index

    13 publications

    871 citations

  5. City University of Hong Kong

    Hong Kong, Hong Kong

    5 h-index

    8 publications

    1.3K citations

  6. National University of Singapore

    Singapore, Singapore

    4 h-index

    4 publications

    458 citations

  7. Beihang University

    Beijing, China

    3 h-index

    7 publications

    169 citations

  8. National Yang Ming Chiao Tung University

    Hsinchu, Taiwan

    3 h-index

    7 publications

    492 citations

1–8 of 349

Venues

  1. Journal of Knowledge Management

    10 publications · 1.7K citations

    10

    h-index

  2. Journal of Business and Industrial Marketing

    9 publications · 863 citations

    9

    h-index

  3. Expert Systems with Applications

    8 publications · 543 citations

    8

    h-index

  4. Industrial Marketing Management

    7 publications · 853 citations

    7

    h-index

  5. Journal of Business Research

    JBR · 5 publications · 382 citations

    5

    h-index

1–5