Concepedia

Hanna Salojärvi

HS

10

Publications

299

Citations

10

H-Index

2006

Active since

Affiliations

Lappeenranta-Lahti University of Technology(Current)

Hanna Salojärvi is an author at Lappeenranta-Lahti University of Technology specializing in management, business, and knowledge management.

Top concepts

BusinessManagementMarketingKnowledge ManagementCustomer SatisfactionBusiness StrategyStrategic ManagementCustomer Relationship ManagementBusiness IntelligenceInformation Management

Publications per year

2006–2016

10

Publications

10

Organizational factors enhancing customer knowledge utilization in the management of key account relationships

Hanna Salojärvi, Liisa‐Maija Sainio, Anssi Tarkiainen · Industrial Marketing Management · 2010 · 104 citations

Customer Satisfaction, Relationship Marketing, Business Intelligence +13

Synergistic effect of technology and customer relationship orientations: consequences for market performance

Hanna Salojärvi, Paavo Ritala, Liisa‐Maija Sainio et al. · Journal of Business and Industrial Marketing · 2015 · 42 citations

Customer Satisfaction, Business-to-business Research, Digital Marketing +22

Gone fishing for knowledge?

Paavo Ritala, Kaisa Henttonen, Hanna Salojärvi et al. · Baltic Journal of Management · 2013 · 29 citations

Innovation Evaluation, External Knowledge, Knowledge Creation +22

How customer knowledge dissemination links to KAM

Hanna Salojärvi, Sami Saarenketo, Kaisu Puumalainen · Journal of Business and Industrial Marketing · 2013 · 28 citations

Customer Satisfaction, Communication, Knowledge Technology +17

The effect of teams on customer knowledge processing, <i>esprit de corps</i> and account performance in international key account management

Hanna Salojärvi, Sami Saarenketo · European Journal of Marketing · 2013 · 24 citations

Customer Satisfaction, Organizational Characteristic, Organizational Behavior +17

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