Mayuram S. Krishnan

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Sunil Mithas, Mayuram S. Krishnan, Claes Fornell · Journal of Marketing · 2005 · 784 citations

Management, Knowledge Management, Supply Chain Management +7

Customer Satisfaction and Stock Prices: High Returns, Low Risk

Claes Fornell, Sunil Mithas, Forrest V. Morgeson et al. · Journal of Marketing · 2005 · 748 citations

Business, Finance, Marketing +13

Empirical analysis of CK metrics for object-oriented design complexity: implications for software defects

Ramanath Subramanyam, Mayuram S. Krishnan · IEEE Transactions on Software Engineering · 2003 · 671 citations

Computing, Computer Science, Programming Languages +16

Effects of Process Maturity on Quality, Cycle Time, and Effort in Software Product Development

Donald E. Harter, Mayuram S. Krishnan, Sandra A. Slaughter · Management Science · 2000 · 507 citations

Management, Information Technology, Quality Management +15

Contracts in Offshore Software Development: An Empirical Analysis

Anandasivam Gopal, K. Sivaramakrishnan, Mayuram S. Krishnan et al. · Management Science · 2003 · 416 citations

Business, Business Economics, Project Management +16