Concepedia
Statistics
Publications
22
Citations
3.1K
H-Index
20
Active since
2005
Affiliations
Michigan State University(Current)
University of Maryland, College Park
University of Michigan
Fordham University
University of Delaware
Forrest V. Morgeson is an author at Michigan State University specializing in business, management, and customer satisfaction.
Top concepts
BusinessManagementCustomer SatisfactionMarketingConsumer ResearchService QualityConsumer BehaviorFinanceHospitality MarketingPublic Policy
Publications per year
2005–2023
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Claes Fornell, Sunil Mithas, Forrest V. Morgeson et al. · Journal of Marketing · 2005 · 747 citations
Customer Profitability, Customer Satisfaction, Service Quality +9
Claes Fornell, Sunil Mithas, Forrest V. Morgeson et al. · Journal of Marketing · 2006 · 342 citations
Empirical Finance, Customer Satisfaction, Customer Profitability +13
Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
G. Tomas M. Hult, Pratyush Nidhi Sharma, Forrest V. Morgeson et al. · Journal of Retailing · 2018 · 317 citations
Across Online, Customer Satisfaction, Online Customer Behavior +11
Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship
Forrest V. Morgeson, David VanAmburg, Sunil Mithas · Journal of Public Administration Research and Theory · 2010 · 286 citations · Full text
Do managers know what their customers think and why?
G. Tomas M. Hult, Forrest V. Morgeson, Neil A. Morgan et al. · Journal of the Academy of Marketing Science · 2016 · 181 citations
Customer Experience, Customer Satisfaction, Management +6
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