Lutz M. Kolbe

Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

Henning Gebert, Malte Geib, Lutz M. Kolbe et al. · Journal of Knowledge Management · 2003 · 488 citations

Management, Knowledge Management, Customer Relationship Management +10

What drives the acceptance of autonomous driving? An investigation of acceptance factors from an end-user's perspective

Ilja Nastjuk, Bernd Herrenkind, Mauricio Marrone et al. · Technological Forecasting and Social Change · 2020 · 336 citations · Full text

Management, Autonomous Systems, Social Psychology +17

On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research

Stephan Diederich, Alfred Brendel, Stefan Morana et al. · Journal of the Association for Information Systems · 2022 · 293 citations · Full text

Computing, Computer Science, Design +13

Digital M&A, digital innovation, and firm performance: an empirical investigation

André Hanelt, Sebastian Firk, Björn Hildebrandt et al. · European Journal of Information Systems · 2020 · 286 citations · Full text

Business, Innovation Management, Technology Management +17

Discovering digital business models in traditional industries

Gerrit Remané, André Hanelt, Robert C. Nickerson et al. · Journal of Business Strategy · 2017 · 226 citations

Business, Information Systems, Management Information Systems +15