Concepedia

Stefan Morana

SM

29

Publications

2.3K

Citations

19

H-Index

2014

Active since

Affiliations

Karlsruhe Institute of Technology(Current)

Saarland University

Ludwig-Maximilians-Universität München

University of Newcastle Australia

Munich Business School

Stefan Morana is an author at Karlsruhe Institute of Technology specializing in engineering, human-computer interaction, and design.

Top concepts

EngineeringHuman-computer InteractionDesignUser ExperienceCommunicationArtsTechnologyComputer ScienceSocial ComputingConversation Analysis

Publications per year

2014–2023

29

Publications

29

A Taxonomy of Social Cues for Conversational Agents

Jasper Feine, Ulrich Gnewuch, Stefan Morana et al. · International Journal of Human-Computer Studies · 2019 · 477 citations

Engineering, Interpersonal Communication, Human Agent Interaction +11

AI-Based Digital Assistants

Alexander Maedche, Christine Legner, Alexander Benlian et al. · Business & Information Systems Engineering · 2019 · 331 citations

Artificial Intelligence, Engineering, Machine Learning +5

Dominik Jung, Verena Dorner, Florian Glaser et al. · Business & Information Systems Engineering · 2018 · 222 citations

Towards Designing Cooperative and Social Conversational Agents for Customer Service

Ulrich Gnewuch, Stefan Morana, Alexander Mädche · Journal of the Association for Information Systems · 2017 · 199 citations

Chatbot, Engineering, Customer Service Context +22

Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction

Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam et al. · Journal of the Association for Information Systems · 2018 · 100 citations

Rows per page

1–5 of 29