Ulrich Gnewuch

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Publications

Citations

1.4K

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Active since

2017

Affiliations

Karlsruhe Institute of Technology(Current)

Saarland University

Lappeenranta-Lahti University of Technology

Technische Universität Braunschweig

University of Newcastle Australia

Ulrich Gnewuch is an author at Karlsruhe Institute of Technology specializing in conversational user interfaces, chatbot interaction, and dialogue systems.

ORCID

Publications per year

2017–2023

Publications

A Taxonomy of Social Cues for Conversational Agents

Jasper Feine, Ulrich Gnewuch, Stefan Morana et al. · International Journal of Human-Computer Studies · 2019 · 527 citations

Social Sciences, Autonomous Systems, Communication +14

Towards Designing Cooperative and Social Conversational Agents for Customer Service

Ulrich Gnewuch, Stefan Morana, Alexander Mädche · Journal of the Association for Information Systems · 2017 · 199 citations

Computing, Computer Science, Design +14

Designing Personality-Adaptive Conversational Agents for Mental Health Care

Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch et al. · Information Systems Frontiers · 2022 · 121 citations · Full text

Arts, Design, Psychiatry +13

More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents

Ulrich Gnewuch, Stefan Morana, Oliver Hinz et al. · Information Systems Research · 2023 · 116 citations · Full text

Social Sciences, Communication, Marketing +14

Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction

Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam et al. · Journal of the Association for Information Systems · 2018 · 100 citations

Computing, Psychology, Social Psychology +17

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