Concepedia

Client Relationship Management

Client Relationship Management is a strategic business practice within real estate brokerage that systematically identifies, attracts, and retains clients through personalized communication, data-driven insights, and sustained service excellence to enhance long-term client engagement and transactional outcomes.

263

Publications

15.7K

Citations

510

Authors

277

Institutions

Publications per year

2017–2026

40

Parents

Children

Publications

263

Commercial Friendships: Service Provider-Client Relationships in Context

Linda L. Price, Eric J. Arnould · Journal of Marketing · 1999 · 1.1K citations

, , +14

Client Co-Production in Knowledge-Intensive Business Services

Lance A. Bettencourt, Amy L. Ostrom, Stephen Brown et al. · California Management Review · 2002 · 733 citations

, , +16

Clients as “Partial” Employees of Service Organizations: Role Development in Client Participation

Peter K. Mills, James H. Morris · Academy of Management Review · 1986 · 621 citations

, , +13

Cross-functional issues in the implementation of relationship marketing through customer relationship management

Lynette Ryals, Simon Knox · European Management Journal · 2001 · 434 citations · Full text

, , +16

Management Consulting, a Guide to the Profession

Robert E Sabath, Milan Kubr · Journal of Marketing Research · 1977 · 428 citations

, , +11

1–5 of 263

Authors

510

  1. TC
    Timothy Clark

    Durham University, United Kingdom

    3 publications · 133 citations

    3

    h-index

  2. OO
    Opeyemi Oyeyipo

    Bells University of Technology, Nigeria

    2 publications · 31 citations

    2

    h-index

  3. CP
    Christopher P. Agoglia

    University of Massachusetts Amherst, United States

    2 publications · 204 citations

    2

    h-index

  4. EL
    Elizabeth Levin

    Laurentian University, Canada

    2 publications · 47 citations

    2

    h-index

  5. JH
    James H. Morris

    University of Oxford, United Kingdom

    2 publications · 868 citations

    2

    h-index

1–5 of 510

Institutions

277

  1. Cranfield University

    Cranfield, United Kingdom

    5 h-index

    9 publications

    1.1K citations

  2. University of Technology Sydney

    Sydney, Australia

    5 h-index

    7 publications

    482 citations

  3. University of Plymouth

    Plymouth, United Kingdom

    4 h-index

    8 publications

    172 citations

  4. University of Oulu

    Oulu, Finland

    4 h-index

    6 publications

    311 citations

  5. Loughborough University

    Loughborough, United Kingdom

    3 h-index

    3 publications

    620 citations

  6. UNSW Sydney

    Sydney, Australia

    3 h-index

    4 publications

    112 citations

  7. RMIT University

    Melbourne, Australia

    3 h-index

    6 publications

    218 citations

  8. University of Hong Kong

    Pok Fu Lam, Hong Kong

    3 h-index

    5 publications

    800 citations

1–8 of 277

Venues

  1. Industrial Marketing Management

    9 publications · 1.2K citations

    9

    h-index

  2. Journal of Business and Industrial Marketing

    8 publications · 285 citations

    8

    h-index

  3. European Journal of Marketing

    EJM · 7 publications · 570 citations

    7

    h-index

  4. International Journal of Project Management

    5 publications · 548 citations

    5

    h-index

  5. Construction Management and Economics

    5 publications · 631 citations

    5

    h-index

1–5