Concepedia

Peter K. Mills

PK

27

Publications

3.5K

Citations

23

H-Index

1980

Active since

Affiliations

Santa Clara University(Current)

University of California, Irvine

Indiana University

University of Arizona

University of Oregon

Peter K. Mills is an author at Santa Clara University specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorOrganizational CommunicationStrategic ManagementService DesignHuman ResourcesBusiness StrategyCustomer SatisfactionMarketing

Publications per year

1980–2008

27

Publications

27

Clients as “Partial” Employees of Service Organizations: Role Development in Client Participation

Peter K. Mills, James H. Morris · Academy of Management Review · 1986 · 621 citations

Motivating the Client/Employee System as a Service Production Strategy

Peter K. Mills, Richard B. Chase, Newton Margulies · Academy of Management Review · 1983 · 376 citations

Customer Satisfaction, Project Management, Production Function +17

Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation

Peter K. Mills, James H. Morris · Academy of Management Review · 1986 · 247 citations

Employee Involvement, Organizational Communication, Service Organizations +11

Toward a Core Typology of Service Organizations

Peter K. Mills, Newton Margulies · Academy of Management Review · 1980 · 242 citations

Customer Satisfaction, Organizational System, Organizational Communication +14

An Information Processing Approach for Deciding Upon Control Strategies and Reducing Control Loss in Emerging Organizations

Richard Leifer, Peter K. Mills · Journal of Management · 1996 · 210 citations

Information Processing Approach, Information Processing, Control Management +23

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