Richard B. Chase - Concepedia

Author

Richard B. Chase

University of Southern California ORCID

Also Known As

R B Chase, R CHASE, R Chase, R. Chase, RICHARD B. CHASE, Richard B Chase, Richard B. Chase, Richard Chase

124

Publications

9.1K

Citations

H-Index

147

Concepts

All Affiliations

University of Southern California University of Arizona Southern California University for Professional Studies University of North Carolina at Chapel Hill Pennsylvania State University

About

Richard B. Chase is an author at University of Southern California specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	31	40	5.7K
2	Management	31	39	5.9K
3	Engineering	6	6	372
4	Education	3	3	82
5	Health Sciences	1	1	20

Richard B. Chase

Publications

6.2K

Citations

H-Index

Page 1

	Year	Citations
The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions Richard B. Chase Operations Research Customer ExperienceCustomer SatisfactionCustomer Contact ApproachManagementSystems Engineering	1981	607
Antecedents of Organizational Slack Mark P. Sharfman, Gerrit Wolf, Richard B. Chase, Academy of Management Review Public PolicySlack ResourcesOrganizational CommunicationOrganizational StructureOrganizational Characteristic	1988	501
The Customer Contact Model for Organization Design Richard B. Chase, David A. Tansik Management Science Customer SatisfactionService OrganizationManagementCustomer Relationship ManagementOrganization Design	1983	442
Motivating the Client/Employee System as a Service Production Strategy Peter K. Mills, Richard B. Chase, Newton Margulies Academy of Management Review Customer SatisfactionProject ManagementProduction FunctionProductivity ManagementProductivity Improvement	1983	376
Antecedents of New Service Development Effectiveness Craig M. Froehle, Aleda V. Roth, Richard B. Chase Journal of Service Research Customer SatisfactionService InnovationOrganizational BehaviorOrganisational Structure EvaluationManagement	2000	267
Constructing an Empirically Derived Measure for Customer Contact Deborah L. Kellogg, Richard B. Chase Management Science Marketing AnalyticsCustomer SatisfactionService QualityInterpersonal CommunicationService Research	1995	265
Human issues in service design Lori S. Cook, David E. Bowen, Richard B. Chase, Journal of Operations Management Customer SatisfactionServices ManagementConsumer ResearchHuman Resource ManagementService Encounters	2002	259
The Service Factory Richard B. Chase, Warren J. Erikson Academy of Management Perspectives Service FactoryService StudyManagementService ScienceService Design	1988	259
Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation Chris Voss, Aleda V. Roth, Richard B. Chase Production and Operations Management Customer ExperienceCustomer SatisfactionExploratory InvestigationBrand StrategyManagement	2008	257
A history of research in service operations: What's the <i>big idea</i>? Richard B. Chase, Uday Apte Journal of Operations Management Service Operations ResearchBusiness OperationsService StrategyOperational ManagementService Innovation	2006	254

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