Concepedia

Richard B. Chase

RB

Statistics

Publications

49

Citations

6.2K

H-Index

34

Active since

1969

Affiliations

University of Southern California(Current)

University of Arizona

California Southern University

University of North Carolina at Chapel Hill

Cornell University

Richard B. Chase is an author at University of Southern California specializing in management, service operations, and service design.

Publications per year

1969–2023

49

Publications

49

The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

Richard B. Chase · Operations Research · 1981 · 608 citations

Management, Operations Management, Customer Relationship Management +14

Antecedents of Organizational Slack

Mark P. Sharfman, Gerrit Wolf, Richard B. Chase et al. · Academy of Management Review · 1988 · 503 citations

Management, Organization Studies, Organizational Behavior +9

The Customer Contact Model for Organization Design

Richard B. Chase, David A. Tansik · Management Science · 1983 · 445 citations

Management, Operations Management, Organizational Behavior +13

Motivating the Client/Employee System as a Service Production Strategy

Peter K. Mills, Richard B. Chase, Newton Margulies · Academy of Management Review · 1983 · 376 citations

Business, Organizational Behavior, Strategy +11

Antecedents of New Service Development Effectiveness

Craig M. Froehle, Aleda V. Roth, Richard B. Chase · Journal of Service Research · 2000 · 268 citations

Management, Information Technology, Management Information Systems +15

1–5 of 49