David A. Tansik

Antecedents of Organizational Slack

Mark P. Sharfman, Gerrit Wolf, Richard B. Chase et al. · Academy of Management Review · 1988 · 501 citations

Public Policy, Slack Resources, Organizational Communication +12

The Customer Contact Model for Organization Design

Richard B. Chase, David A. Tansik · Management Science · 1983 · 442 citations

Customer Satisfaction, Service Organization, Management +18

Human issues in service design

Lori S. Cook, David E. Bowen, Richard B. Chase et al. · Journal of Operations Management · 2002 · 259 citations

Customer Satisfaction, Services Management, Consumer Research +19

Antecedents of Organizational Slack

Mark P. Sharfman, Gerrit Wolf, Richard B. Chase et al. · Academy of Management Review · 1988 · 232 citations

Organizational Characteristic, Management, Business +4

Decision Making in an Automated Environment: The Effects of Anonymity and Proximity with a Group Decision Support System*

Leonard M. Jessup, David A. Tansik · Decision Sciences · 1991 · 211 citations

Engineering, Laboratory Experiment, Communication +24