Craig M. Froehle - Concepedia

Author

Craig M. Froehle

University of Cincinnati

Also Known As

C. Froehle, CRAIG M. FROEHLE, Craig Froehle, Craig M Froehle, Craig M. Froehle

Publications

3.5K

Citations

H-Index

110

Concepts

All Affiliations

University of Cincinnati Cincinnati Children's Hospital Medical Center University of Cincinnati Medical Center Vanderbilt University Clemson University

About

Craig M. Froehle is an author at University of Cincinnati specializing in management, business, and patient safety.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	7	7	1.3K
2	Engineering	2	2	186
3	Arts	1	1	187
4	Education	1	1	26
5	Law	1	1	46

Craig M. Froehle

Publications

2.6K

Citations

H-Index

Page 1

	Year	Citations
The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement Heather C. Kaplan, Lloyd Provost, Craig M. Froehle, BMJ Quality & Safety	2011	548
New measurement scales for evaluating perceptions of the technology‐mediated customer service experience Craig M. Froehle, Aleda V. Roth Journal of Operations Management Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchCommunication	2004	416
Antecedents of New Service Development Effectiveness Craig M. Froehle, Aleda V. Roth, Richard B. Chase Journal of Service Research Customer SatisfactionService InnovationOrganizational BehaviorOrganisational Structure EvaluationManagement	2000	267
A Resource‐Process Framework of New Service Development Craig M. Froehle, Aleda V. Roth Production and Operations Management OrganizationsService InnovationServices ManagementResource‐process FrameworkHuman Resource Management	2007	199
Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction* Craig M. Froehle Decision Sciences Customer SatisfactionDigital MarketingCommunicationOrganizational BehaviorService Personnel	2006	187
Research opportunities in service process design Arthur V. Hill, David Collier, Craig M. Froehle, Journal of Operations Management Logistics ProcessesNew TechnologiesEngineeringSmart ManufacturingOperations Research	2002	168
Applications of business analytics in healthcare Michael J. Ward, Keith Marsolo, Craig M. Froehle Business Horizons Data ScienceBusiness IntelligenceAnalytic ApplicationHealth Care AnalyticsDigital Health	2014	153
The Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency Denise L. White, Craig M. Froehle, Kenneth J. Klassen Production and Operations Management Health AdministrationHealth Care ManagementOperations ResearchPrimary CareClinical Efficiency	2011	113
An exploratory analysis of the Model for Understanding Success in Quality Heather C. Kaplan, Craig M. Froehle, Amy Cassedy, Health Care Management Review	2012	79
Design, Implementation, and Assessment of a Radiology Workflow Management System Mark J. Halsted, Craig M. Froehle American Journal of Roentgenology	2008	78

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