Concepedia

Craig M. Froehle

CM

23

Publications

2.6K

Citations

19

H-Index

2000

Active since

Affiliations

University of Cincinnati(Current)

Cincinnati Children's Hospital Medical Center

University of Cincinnati Medical Center

Vanderbilt University

Clemson University

Craig M. Froehle is an author at University of Cincinnati specializing in management, business, and patient safety.

Top concepts

ManagementBusinessPatient SafetyEmergency MedicineMedicineNursingPublic HealthDigital HealthHealth InformaticsOperations Management

Publications per year

2000–2021

23

Publications

23

The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement

Heather C. Kaplan, Lloyd Provost, Craig M. Froehle et al. · BMJ Quality & Safety · 2011 · 548 citations

New measurement scales for evaluating perceptions of the technology‐mediated customer service experience

Craig M. Froehle, Aleda V. Roth · Journal of Operations Management · 2004 · 416 citations

Customer Experience, Customer Satisfaction, Digital Marketing +23

Antecedents of New Service Development Effectiveness

Craig M. Froehle, Aleda V. Roth, Richard B. Chase · Journal of Service Research · 2000 · 267 citations

Customer Satisfaction, Service Innovation, Organizational Behavior +19

A Resource‐Process Framework of New Service Development

Craig M. Froehle, Aleda V. Roth · Production and Operations Management · 2007 · 199 citations

Organizations, Service Innovation, Services Management +21

Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction*

Craig M. Froehle · Decision Sciences · 2006 · 187 citations

Customer Satisfaction, Digital Marketing, Communication +18

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