Venkatesh Shankar - Concepedia

Author

Venkatesh Shankar

Also Known As

Bobra, Monica G., Claire I. Tsai, Dinesh K. Gauri, Dr. Venkatesh Shankar, Shankar V, Shankar, Venkatesh, Shankar, Venkatesh 1962-, V Shankar, V. Kalyan Shankar, V. Shankar

118

Publications

13.6K

Citations

H-Index

150

Concepts

All Affiliations

Texas A&M University University of Maryland, College Park Northwestern University Mitchell Institute University of North Carolina at Chapel Hill

About

Venkatesh Shankar is an author at Texas A&M University specializing in marketing, management, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	27	36	10K
2	Business	26	30	9.2K
3	Engineering	7	7	219
4	Arts	3	3	2.1K
5	Law	1	1	246

Venkatesh Shankar

Publications

12.6K

Citations

H-Index

Page 1

	Year	Citations
Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context Shun Yin Lam, Venkatesh Shankar, M. Krishna Erramilli, Journal of the Academy of Marketing Science Customer SatisfactionService QualityCustomer ValueManagementBusiness	2004	1.8K
Customer satisfaction and loyalty in online and offline environments Venkatesh Shankar, Amy Smith, Arvind Rangaswamy International Journal of Research in Marketing Customer SatisfactionOnline Customer BehaviorService QualityInteractive MarketingManagement	2003	1.5K
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study Yakov Bart, Venkatesh Shankar, Fareena Sultan, Journal of Marketing Customer SatisfactionWeb Site CategoriesConsumer ResearchSocial InfluenceCommunication	2005	1.4K
Challenges and Opportunities in Multichannel Customer Management Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Journal of Service Research Customer ExperienceCustomer SatisfactionDigital MarketingCustomer ValueInteractive Marketing	2006	1.1K
Transforming the Customer Experience through New Technologies Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, Journal of Interactive Marketing	2020	901
Online trust: a stakeholder perspective, concepts, implications, and future directions Venkatesh Shankar, Glen L. Urban, Fareena Sultan The Journal of Strategic Information Systems Trust MetricOrganizational CommunicationTrust Management ArchitectureArtsManagement	2002	670
Mobile Marketing: A Synthesis and Prognosis Venkatesh Shankar, Sridhar Balasubramanian Journal of Interactive Marketing	2009	477
How Technology is Changing Retail Venkatesh Shankar, Kirthi Kalyanam, Pankaj Setia, Journal of Retailing Mobile CommerceDigital MarketingManagementConsumer ResearchSustainable Retailing	2020	380
Are Multichannel Customers Really more Valuable? The Moderating Role of Product Category Characteristics Tarun Kushwaha, Venkatesh Shankar Journal of Marketing Customer ExperienceCustomer SatisfactionConsumer UncertaintyConsumer StudyConsumer Research	2013	374
How Artificial Intelligence (AI) is Reshaping Retailing Venkatesh Shankar Journal of Retailing Artificial IntelligenceBusiness IntelligenceManagementIndustrial Artificial IntelligenceSustainable Retailing	2018	357

Page 1