Journal of Marketing Research · 1993 · 81 citations · 0 references
BusinessMarketingMarketing ManagementConsumer BehaviorMarketing StrategyPsychometricsConsumer TheoryCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionLikert Scale ConstructionConsumer Behavior AnalysisConsumer Purchasing BehaviorConsumer ResearchImpulse Buying ScaleInvolvement MeasurementInvolvement Scale DevelopmentRating Scale Analysis