International Journal of Hospitality Management · 2008 · 52 citations · 45 references
ManagementHospitality ManagementStrategic ManagementRestaurant ManagementRestaurant MarketingWine ManagementIntegrated Differentiation StrategyProduct Differentiation StrategyService Differentiation StrategyWine Consumer BehaviorWine List CurationWine MarketingWine Retail Management
45
A typology of consumer dissatisfaction response styles
Jagdip Singh · Journal of Retailing · 1990 · 443 citations