Concepedia

Service Differentiation Strategy

Service Differentiation Strategy is a strategic framework within service level management that distinguishes a service offering from its competitors by uniquely aligning service features, performance levels, and customer value propositions to target-specific market segments.

413

Publications

26.4K

Citations

1K

Authors

426

Institutions

Publications per year

2017–2026

43

Parents

Publications

413

An Architecture for Differentiated Service

Steven Blake, David L. Black, Mark Carlson et al. · 1998 · 5.5K citations

, , +16

A vehicle-to-vehicle communication protocol for cooperative collision warning

Xue Yang, Nitin H. Vaidya · 2004 · 622 citations

, , +17

Differentiation mechanisms for IEEE 802.11

Imad Aad, Claude Castelluccia · 2002 · 553 citations

, , +12

Managing Customer Support Knowledge

Thomas H. Davenport, Philip Klahr · California Management Review · 1998 · 418 citations

, , +13

Competitive advantage through service differentiation by manufacturing companies

Heiko Gebauer, Anders Gustafsson, Lars Witell · Journal of Business Research · 2011 · 396 citations · Full text

, , +14

1–5 of 413

Authors

1K

  1. TB
    T. B. Richard

    National University of Singapore, Singapore

    10 publications · 542 citations

    10

    h-index

  2. JC
    John C. S. Lui

    Chinese University of Hong Kong, Hong Kong SAR China

    6 publications · 452 citations

    6

    h-index

  3. PR
    Parameswaran Ramanathan

    University of Wisconsin–Madison, United States

    5 publications · 658 citations

    5

    h-index

  4. XS
    Xuemin Shen

    University of Waterloo, Canada

    4 publications · 232 citations

    4

    h-index

  5. LG
    L. Gannoune

    Y-Parc (Switzerland), Switzerland

    4 publications · 78 citations

    4

    h-index

1–5 of 1K

Institutions

426

  1. National University of Singapore

    Singapore, Singapore

    12 h-index

    26 publications

    748 citations

  2. Institut national de recherche en sciences et technologies du numérique

    Le Chesnay-Rocquencourt, France

    9 h-index

    16 publications

    2.7K citations

  3. University of California, Berkeley

    Berkeley, United States

    8 h-index

    10 publications

    1.1K citations

  4. Nanyang Technological University

    Singapore, Singapore

    8 h-index

    14 publications

    860 citations

  5. University of Pennsylvania

    Philadelphia, United States

    8 h-index

    10 publications

    380 citations

  6. University of Waterloo

    Waterloo, Canada

    8 h-index

    22 publications

    1.2K citations

  7. Chinese University of Hong Kong

    Hong Kong, Hong Kong

    8 h-index

    17 publications

    1.6K citations

  8. Hong Kong University of Science and Technology

    Hong Kong, Hong Kong

    7 h-index

    21 publications

    2.4K citations

1–8 of 426

Venues

  1. 9

    h-index

  2. IEEE Communications Magazine

    9 publications · 970 citations

    9

    h-index

  3. IEEE Transactions on Vehicular Technology

    7 publications · 256 citations

    7

    h-index

  4. Computer Networks

    7 publications · 443 citations

    7

    h-index

  5. IEEE/ACM Transactions on Networking

    TON · 6 publications · 430 citations

    6

    h-index

1–5