Gloria Berenguer Contrí

Logistics service quality: a new way to loyalty

Irene Gil Saura, David Servera Francés, Gloria Berenguer Contrí et al. · Industrial Management & Data Systems · 2008 · 223 citations

Customer Satisfaction, Logistics Processes, Logistics Research +16

The impact of value co-creation on hotel brand equity and customer satisfaction

Oscar Luis González-Mansilla, Gloria Berenguer Contrí, Antoni Serra Cantallops · Tourism Management · 2019 · 220 citations · Full text

Customer Satisfaction, Brand Equity, Hospitality Marketing +11

The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships

Irene Gil Saura, Gloria Berenguer Contrí, A. Cervera · Industrial Marketing Management · 2007 · 135 citations

Job Satisfaction, Customer Satisfaction, Service Quality +7

Relationships among customer orientation, service orientation and job satisfaction in financial services

Irene Gil Saura, Gloria Berenguer Contrí, A. Cervera et al. · International Journal of Service Industry Management · 2005 · 129 citations

Customer Satisfaction, Human Resource Management, Organizational Behavior +18

Measuring the antecedents of e-loyalty and the effect of switching costs on website

María Fuentes Blasco, Irene Gil Saura, Gloria Berenguer Contrí et al. · Service Industries Journal · 2010 · 84 citations