Concepedia

Antoni Serra Cantallops

AS

13

Publications

1.1K

Citations

12

H-Index

2004

Active since

Affiliations

Universitat de les Illes Balears(Current)

Universitat de València

Universitat de Lleida

Antoni Serra Cantallops is an author at Universitat de les Illes Balears specializing in tourism, marketing, and business.

Top concepts

TourismBusinessMarketingManagementHospitalityCustomer SatisfactionInteractive MarketingHospitality ManagementDestination MarketingHospitality Industry

Publications per year

2004–2023

13

Publications

13

The characteristics of hotel websites and their implications for website effectiveness

Serje Schmidt, Antoni Serra Cantallops, Cristiane Pizzutti dos Santos · International Journal of Hospitality Management · 2007 · 242 citations

Customer Satisfaction, Hotel Websites, Tourism Management +12

The impact of value co-creation on hotel brand equity and customer satisfaction

Oscar Luis González-Mansilla, Gloria Berenguer Contrí, Antoni Serra Cantallops · Tourism Management · 2019 · 220 citations · Full text

Customer Satisfaction, Brand Equity, Hospitality Marketing +11

Progress in Research on CSR and the Hotel Industry (2006-2015)

Antoni Serra Cantallops, David Daniel Peña Miranda, José Ramón Cardona et al. · Cornell Hospitality Quarterly · 2017 · 200 citations

Tourism Management, Tourism Performance, Management +15

The impact of positive emotional experiences on eWOM generation and loyalty

Antoni Serra Cantallops, José Ramón Cardona, Fabiana Salvi · Spanish Journal of Marketing - ESIC · 2018 · 183 citations · Full text

Customer Experience, Customer Satisfaction, Ewom Generation +28

Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences

Antoni Serra Cantallops, José Ramón Cardona, Fabiana Salvi · International Journal of Contemporary Hospitality Management · 2020 · 98 citations

Customer Satisfaction, Quality Of Life, Tourism Management +24

Rows per page

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