Concepedia

Cristiane Pizzutti dos Santos

CP

Statistics

Publications

24

Citations

1.2K

H-Index

20

Active since

2007

Affiliations

Universidade Federal do Rio Grande do Sul(Current)

Atitus Educação

Universidade Feevale

Erasmus University Rotterdam

University of Turku

Cristiane Pizzutti dos Santos is an author at Universidade Federal do Rio Grande do Sul specializing in consumer behavior, business, and marketing.

Publications per year

2007–2022

24

Publications

24

The characteristics of hotel websites and their implications for website effectiveness

Serje Schmidt, Antoni Serra Cantallops, Cristiane Pizzutti dos Santos · International Journal of Hospitality Management · 2007 · 247 citations

Management, Hospitality Management, Tourism Management +14

Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

Cristiane Pizzutti dos Santos, Daniel Fernandes · International Journal of Electronic Commerce · 2010 · 108 citations

Business, Marketing, Marketing Management +17

Trust Recovery Following a Double Deviation

Kenny Basso, Cristiane Pizzutti dos Santos · Journal of Service Research · 2016 · 101 citations

Business, Marketing, Marketing Management +14

Antecedents and consequences of consumer trust in the context of service recovery

Cristiane Pizzutti dos Santos, Daniel Fernandes · BAR - Brazilian Administration Review · 2008 · 75 citations · Full text

Business, Marketing, Social Psychology +17

Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?

Cristiane Pizzutti dos Santos, Kenny Basso · International Journal of Bank Marketing · 2012 · 72 citations

Business, Marketing, Organizational Behavior +17

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