Journal of Retailing and Consumer Services · 2010 · 82 citations · 44 references
BusinessMarketingRetail ManagementConsumer BehaviorRetail MarketingRetail StrategyConsumer SatisfactionCustomer LoyaltyCustomer SatisfactionCustomer Satisfaction ManagementRetail Consumer BehaviorRetail Customer ExperienceCustomer Satisfaction ImpactsCustomer Satisfaction VariablesGrocery ShoppingIn-store ExperienceRetail Service QualityShopping ExperienceSupermarket Operations
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