The role of appraisal, remuneration and training in improving staff relations in the Western Australian accommodation industry: a comparative study

Abstract

Looks at performance appraisal, remuneration and training, and the role these human resources (HR) practices have within the hotel accommodation industry in Western Australia. Owing to high turnover of staff in the hospitality and other services industries, organisations are often reluctant to invest in training on casual and part‐time employees. They are also reluctant to investigate alternative remuneration and reward strategies, despite the assistance that is provided by the Western Australian Commissioner for Workplace agreements on this matter. Research has shown, however, that by providing an adequate HR support system, a commitment can be built towards an organization, therefore resulting in better workplace relations for both employees and the organisation. By means of a survey it was found that improved HR practices can lead to an improvement in staff relations, an improvement in quality, commitment and productivity on the part of the employee, and can also work towards reducing labour turnover, hence not only saving the organisation money in recruitment and induction costs, but also improving profitability.