Service engineering—methodical development of new service products

Designing services that deliver

G. Lynn Shostack · Harvard business review · 1984 · 1.2K citations

Business, Design, Information Systems +10

How to Design a Service

G. Lynn Shostack · European Journal of Marketing · 1982 · 1K citations

Management, Design, Marketing +11

Key Concepts for New Service Development

Bo Edvardsson, Jan Olsson · Service Industries Journal · 1996 · 782 citations

Management, Quality Management, Quality Engineering +15

How can service businesses survive and prosper?

Schmenner Rw · PubMed · 1986 · 749 citations

Business, Entrepreneurship, Strategic Management +11

Service operations management

Long Range Planning · 1992 · 491 citations

Management, Hospitality Management, Operations Management +14