Concepedia

Service Delivery Systems

Service Delivery Systems is a structured organizational framework within service operations that integrates personnel, processes, and physical or digital infrastructure to consistently produce and transmit services to customers in a manner distinct from manufacturing or product delivery systems.

442

Publications

29.4K

Citations

1K

Authors

435

Institutions

Publications per year

2017–2026

64

Parents

Children

Publications

442

Clarifying the concept of product–service system

Oksana Mont · Journal of Cleaner Production · 2002 · 2.1K citations

, , +6

Steps toward a science of service systems

Jim Spohrer, Paul P. Maglio, J. Bailey et al. · Computer · 2007 · 1.3K citations

, , +8

Designing services that deliver

G. Lynn Shostack · Harvard business review · 1984 · 1.2K citations

, , +10

A model for web services discovery with QoS

Shuping Ran · ACM SIGecom Exchanges · 2003 · 998 citations

, , +14

A Three-Component Model of Customer to Service Providers

Harvir S. Bansal, Pauline Irving, Shirley Taylor · Journal of the Academy of Marketing Science · 2004 · 928 citations

, , +14

1–5 of 442

Authors

1K

  1. FP
    Francesco Polese

    University of Salerno, Italy

    5 publications · 316 citations

    5

    h-index

  2. HL
    Heiko Ludwig

    IBM Research - Almaden, United States

    5 publications · 201 citations

    5

    h-index

  3. RR
    Rajkumar Roy

    Cranfield University, United Kingdom

    5 publications · 256 citations

    5

    h-index

  4. CD
    Christopher Durugbo

    Arabian Gulf University, Bahrain

    5 publications · 150 citations

    5

    h-index

  5. AB
    Athman Bouguettaya

    The University of Sydney, Australia

    4 publications · 149 citations

    4

    h-index

1–5 of 1K

Institutions

435

  1. IBM (United States)

    Armonk, United States

    11 h-index

    32 publications

    4K citations

  2. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    11 h-index

    34 publications

    892 citations

  3. Delft University of Technology

    Delft, The Netherlands

    6 h-index

    11 publications

    646 citations

  4. Sapienza University of Rome

    Rome, Italy

    6 h-index

    11 publications

    376 citations

  5. Cranfield University

    Cranfield, United Kingdom

    6 h-index

    17 publications

    869 citations

  6. Aalto University

    Espoo, Finland

    5 h-index

    13 publications

    294 citations

  7. University of Salerno

    Fisciano, Italy

    5 h-index

    7 publications

    497 citations

  8. Universität Hamburg

    Hamburg, Germany

    4 h-index

    9 publications

    374 citations

1–8 of 435

Venues

  1. Procedia CIRP

    10 publications · 220 citations

    10

    h-index

  2. Journal of Cleaner Production

    9 publications · 4.2K citations

    9

    h-index

  3. International Journal of Operations & Production Management

    IJOPM · 8 publications · 651 citations

    8

    h-index

  4. Service Science

    7 publications · 245 citations

    7

    h-index

  5. 7

    h-index

1–5