Shirley Taylor - Concepedia

Author

Shirley Taylor

Queen's University

Also Known As

S Taylor, S. Taylor, SHIRLEY TAYLOR, Shirley F. Taylor, Shirley Taylor, Taylor, Shirley

Publications

17.9K

Citations

H-Index

Concepts

All Affiliations

Queen's University Memorial University of Newfoundland Wilfrid Laurier University

About

Shirley Taylor is an author at Queen's University specializing in marketing, management, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	18	20	17.3K
2	Business	12	12	3.2K
3	Engineering	5	5	4.1K
4	Social Sciences	5	5	1.5K
5	Arts	1	1	11

Shirley Taylor

Publications

17.8K

Citations

H-Index

Page 1

	Year	Citations
Understanding Information Technology Usage: A Test of Competing Models Shirley Taylor, Peter Todd Information Systems Research Customer SatisfactionInformation Technology UsageTechnology Acceptance ModelExtended TheoryUser Acceptance	1995	8.6K
Assessing IT Usage: The Role of Prior Experience Shirley Taylor, Peter Todd MIS Quarterly Behavioral SciencesEngineeringControl FactorTechnology Acceptance ModelUser Acceptance Testing	1995	2.9K
Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions Shirley Taylor, Peter Todd International Journal of Research in Marketing Consumer Decision MakingBehavioral Decision MakingTechnology Acceptance ModelCrossover EffectsExtended Theory	1995	1.5K
A Three-Component Model of Customer to Service Providers Harvir S. Bansal, Pauline Irving, Shirley Taylor Journal of the Academy of Marketing Science Customer SatisfactionThree-component ModelService ResearchService StudyManagement	2004	922
Waiting for Service: The Relationship between Delays and Evaluations of Service Shirley Taylor Journal of Marketing Service ProviderCustomer SatisfactionDelay DurationCustomer ExperienceBehavioral Decision Making	1994	875
An Integrated Model of Waste Management Behavior Shirley Taylor, Peter Todd Environment and Behavior EngineeringBehavioral Decision MakingSustainable DevelopmentEnvironmental EconomicsEnvironmental Policy	1995	472
The Service Provider Switching Model (SPSM) Harvir S. Bansal, Shirley Taylor Journal of Service Research Customer ExperienceEngineeringService AssuranceConsumer ResearchActual Behavior	1999	410
Waiting for Service: The Relationship between Delays and Evaluations of Service Shirley Taylor Journal of Marketing Customer ExperienceCustomer SatisfactionDelay DurationBehavioral Decision MakingAffective Design	1994	386
The conceptual domain of service loyalty: how many dimensions? Tim Jones, Shirley Taylor Journal of Services Marketing Customer SatisfactionService LoyaltyConsumer ResearchSurvey DataMulti‐dimensional Conceptualization	2007	344
Investigating interactive effects in the theory of planned behavior in a service‐provider switching context Harvir S. Bansal, Shirley Taylor Psychology and Marketing Customer SatisfactionBehavioral Decision MakingConsumer ResearchPerceived Behavioral ControlBuying Behavior	2002	217

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