Concepedia

New Service Development

New Service Development is a systematic process within service management that encompasses the creation, design, and implementation of innovative service offerings, distinguished from related development activities by its focus on generating novel service concepts that fulfill emerging customer needs and market opportunities.

1.3K

Publications

79.4K

Citations

3.5K

Authors

1.3K

Institutions

Publications per year

2017–2026

277

Variants

Nsd

Parents

Publications

1.3K

Managing the transition from products to services

Rogelio Oliva, Robert Kallenberg · International Journal of Service Industry Management · 2003 · 2.3K citations

, , +15

SHIFTING INNOVATION TO USERS VIA TOOLKITS

2002 · 1.1K citations

, , +15

Key Concepts for New Service Development

Bo Edvardsson, Jan Olsson · Service Industries Journal · 1996 · 782 citations

, , +15

The service concept: the missing link in service design research?

Susan Meyer Goldstein, Robert B. Johnston, JoAnn Duffy et al. · Journal of Operations Management · 2002 · 761 citations

, , +11

When the Recipe Is More Important Than the Ingredients

Andrea Ordanini, A. Parasuraman, Gaia Rubera · Journal of Service Research · 2013 · 694 citations · Full text

, , +11

1–5 of 1.3K

Authors

3.5K

  1. BE
    Bo Edvardsson

    Karlstad University, Sweden

    15 publications · 2.5K citations

    14

    h-index

  2. CS
    Chris Storey

    City, University of London, United Kingdom

    13 publications · 1.7K citations

    13

    h-index

  3. LW
    Lars Witell

    Karlstad University, Sweden

    11 publications · 1.3K citations

    11

    h-index

  4. UD
    Ulrike de Brentani

    Concordia University, Canada

    10 publications · 2.4K citations

    10

    h-index

  5. IA
    Intekhab Alam

    SUNY Geneseo, United States

    8 publications · 755 citations

    8

    h-index

1–5 of 3.5K

Institutions

1.3K

  1. Karlstad University

    Karlstad, Sweden

    25 h-index

    60 publications

    9.3K citations

  2. King's College London

    London, United Kingdom

    18 h-index

    64 publications

    4K citations

  3. Linköping University

    Linköping, Sweden

    17 h-index

    30 publications

    3.7K citations

  4. University of Warwick

    Coventry, United Kingdom

    16 h-index

    26 publications

    2.2K citations

  5. University of Manchester

    Manchester, United Kingdom

    15 h-index

    41 publications

    2.7K citations

  6. University College London

    London, United Kingdom

    15 h-index

    46 publications

    1.3K citations

  7. University of Nottingham

    Nottingham, United Kingdom

    14 h-index

    28 publications

    1.1K citations

  8. University of Edinburgh

    Edinburgh, United Kingdom

    13 h-index

    33 publications

    1.3K citations

1–8 of 1.3K

Venues

  1. Journal of Product Innovation Management

    44 publications · 6.6K citations

    35

    h-index

  2. 20

    h-index

  3. Journal of Services Marketing

    22 publications · 2.8K citations

    20

    h-index

  4. Service Industries Journal

    27 publications · 2.1K citations

    19

    h-index

  5. Journal of service management

    19 publications · 2.3K citations

    18

    h-index

1–5