Statistics
Publications
137
Citations
10.9K
H-Index
54
Active since
1949
Robert B. Johnston is an author at University of Warwick specializing in management, business, and social sciences.
Publications per year
1949–2020
137
137
The service concept: the missing link in service design research?
Susan Meyer Goldstein, Robert B. Johnston, JoAnn Duffy et al. · Journal of Operations Management · 2002 · 761 citations
Arts, Design, Design Theory +11
The customer experience: a road‐map for improvement
Robert B. Johnston, Xiangyu Kong · Managing Service Quality · 2011 · 343 citations
Business, Change Management, Design +15
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